Returns & Exchanges

We offer a hassle-free return policy to ensure your complete satisfaction. If you're not entirely happy with your purchase, we're here to help.

We are committed to delivering exceptional craftsmanship. As some Lunemont pieces are handmade to order, returns are subject to the terms outlined below.

You have 30 days from the date of delivery to initiate a return. Items must be returned in their original condition with all tags attached.

1. Contact our customer service team to initiate your return
2. Pack your item securely in its original packaging
3. Include your order number and reason for return
4. Ship the package to the address provided by our team

To be eligible for a return, items must be:

• Unworn and unused
• In original packaging with relevant documents
• Accompanied by proof of purchase
• Free from any damage or alterations

Due to the bespoke nature of our products, made-to-order items are non-refundable unless they arrive faulty or not as described.

Minor variations inherent in handmade leather craftsmanship are not considered defects.

Any claim of fault must be reported within 7 days of delivery and supported with clear photographic evidence. We reserve the right to offer repair or replacement before issuing a refund.

We do not accept change-of-mind returns for items that are:

• Personalised
• Bespoke/Made-to-order
  
• Made to the customer’s specification
  

This includes items made with custom features requested by the customer that fall outside our standard product options.

Once we receive your return, we'll inspect the item and process your refund within 5-7 business days. Refunds will be issued to your original payment method.